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Customer Support


Context Help

If you lose your way inside our hosting Control Panel, the first step you should take is to press the Help button, which is visible on each page. A pop-up menu will appear. It offers elaborate info about all the actions that you can carry out on that particular page. Each context menu appears on the same page so that you can swiftly return to your work.

Video Tutorials

We have a wide library of educational videos demonstrating how to use our hosting Control Panel. They're designed for those of you who would like to see how things are being done instead of only reading articles. Thus, everyone can quickly get to know our hosting Control Panel by simply watching our step-by-step how-to videos.

F.A.Q.

If you can't find the answer you are looking for, have a peek at our comprehensive FAQ section, which covers questions asked by real persons and provides real solutions. We frequently "revamp" our FAQ section with new entries so as to encompass all the new additions and innovations associated with our web hosting platform.

Ticketing System

If you still can't discover the solution you are looking for in the FAQ database either, you can contact our excellent team of tech support engineers available 24/7 and eager to assist you with any query. Each support ticket you send will be responded to within 60 minutes (the average support ticket response time being about 20 mins), so you will not have to wait a long time to get your question answered.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 230574

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 12.00 AM GMT/UK
05.00 AM - 07.00 PM EST/USA
06.00 PM - 08.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com